Privacy Policy
Flo's Services
Effective Date: September 1, 2026
Flo's Services (“Flo's Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, requesting services, or communicating with our business.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Service address or location
Information submitted through website forms
Details about the services you are requesting
Appointment or scheduling information
Communications you send to us by phone, text message, email, or through our website
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
Respond to inquiries and service requests
Provide estimates, quotes, and requested services
Schedule and manage appointments
Communicate about current or requested services
Send appointment confirmations and reminders
Follow up regarding inquiries
Provide customer support
Improve our website and services
Request customer feedback or reviews
Send promotional or marketing communications when permitted
Measure the effectiveness of our advertising and marketing
Prevent fraud, misuse, or security issues
Comply with applicable legal requirements
3. SMS and Text Message Communications
If you provide your mobile phone number and consent to receive text messages, Flo's Services may send you SMS or text messages related to your inquiry, requested services, appointments, estimates, customer support, follow-ups, and, where you have provided appropriate consent, promotional communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance or contact us using the information provided below.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Mobile information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in consent and phone numbers collected for SMS communication will not be shared with third parties or affiliates for marketing purposes.
We may use service providers to facilitate communications on our behalf, but those providers may use the information only as necessary to provide services to us.
4. Email Communications
If you provide your email address, we may use it to respond to your inquiry, communicate regarding services, provide appointment information, or send marketing communications where permitted by law.
You may unsubscribe from promotional emails by following the unsubscribe instructions contained in those emails.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors interact with our website and to improve our marketing.
These technologies may collect information such as browser type, device information, IP address, pages visited, actions taken on the website, and referring sources.
We may use third-party services such as Google or Meta for analytics, advertising, and measurement. These providers may process information according to their respective privacy policies.
You can control certain cookies through your browser settings and, where available, website cookie controls.
6. How We Share Information
We do not sell your personal information.
We may share information with trusted companies that provide services necessary to operate our business, including website hosting, customer relationship management, scheduling, communications, analytics, payment processing, and other technology services.
These providers receive information only as reasonably necessary to perform services on our behalf.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our business, customers, property, rights, or safety.
7. Payment Information
If payments are accepted through our website or an online payment system, payment information may be processed by a third-party payment processor.
Flo's Services may not directly store complete credit or debit card information. Payment processors handle payment information according to their own privacy and security practices.
8. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and customer records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and comply with legal obligations.
10. Your Privacy Choices
Depending on where you live and applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information.
You may also opt out of marketing communications at any time.
To submit a privacy-related request, contact us using the information below.
11. Children's Privacy
Our website and services are intended for adults seeking home or property services and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been collected, we will take reasonable steps to delete it.
12. Third-Party Websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.
When changes are made, the updated policy will be posted on this website with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Flo's Services
Florin Muradin DBA Flo's Services
155 Oak St
Holyoke, MA 01040
United States