Flo's Services
Effective Date: September 1, 2026
These Terms of Service (“Terms”) govern your use of the Flo's Services website and your interactions with Flo's Services. By accessing our website, submitting a service request, requesting an estimate, scheduling an appointment, or otherwise using our services, you agree to these Terms.
1. About Flo's Services
Flo's Services provides local property and home-related services to customers in our service area.
Business: Flo's Services
Legal Business Name: Florin Muradin DBA Flo's Services
Address: 155 Oak St, Holyoke, MA 01040
Phone: (413) 328-1999
Email: [email protected]
2. Website Use
You may use this website for lawful purposes, including learning about our services, contacting us, requesting information, requesting an estimate, and scheduling or inquiring about services.
You agree not to misuse the website, attempt to interfere with its operation, submit fraudulent information, gain unauthorized access to our systems, or use the website for unlawful purposes.
3. Service Requests and Estimates
Submitting a website form, requesting an estimate, calling, texting, or otherwise contacting Flo's Services does not necessarily create a binding service agreement.
Estimates and quotes may be based on information provided by the customer and may be subject to change if the scope of work, property conditions, materials, labor requirements, or other circumstances differ from what was originally described.
Any final pricing, scope of work, payment requirements, or other project-specific terms may be provided separately.
4. Scheduling and Appointments
Appointment dates and times may be subject to availability, weather, job conditions, staffing, emergencies, or circumstances outside our reasonable control.
We will make reasonable efforts to communicate material scheduling changes when necessary.
Customers are responsible for providing accurate contact information and reasonable access to the property when required to perform scheduled services.
5. Customer Responsibilities
Customers agree to provide accurate information concerning the property and requested services.
Customers should disclose conditions that could reasonably affect our ability to perform the work safely or properly, including known hazards, access restrictions, property damage, animals, utilities, or other relevant conditions.
Additional work requested outside an agreed scope may result in additional charges.
6. Payments
Payment terms may vary depending on the service being provided and will be communicated to the customer when applicable.
Customers agree to pay authorized charges for services performed in accordance with the applicable estimate, invoice, service agreement, or other arrangement.
Past-due balances may be subject to collection efforts as permitted by applicable law.
7. Cancellations and Rescheduling
If you need to cancel or reschedule a service appointment, please contact Flo's Services as soon as reasonably possible.
Certain projects, materials, deposits, or specially scheduled services may be subject to separate cancellation or refund terms communicated before purchase or commencement of work.
8. SMS/Text Message Terms
By providing your mobile phone number and affirmatively consenting to receive text messages from Flo's Services, you agree that we may send you text messages related to your inquiry, service requests, estimates, appointments, scheduling, customer support, and other service-related communications.
If you separately consent to marketing messages, we may also send promotional or marketing text messages.
Message frequency varies. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at (413) 328-1999.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Carriers are not liable for delayed or undelivered messages.
Your use of our SMS communications is also subject to our Privacy Policy.
9. Email Communications
By providing your email address, you authorize us to send communications related to your inquiry, requested services, estimates, appointments, and customer relationship.
Where permitted and where appropriate consent has been obtained, we may also send promotional communications.
You may unsubscribe from promotional emails using the unsubscribe option provided in the email.
10. Intellectual Property
The website and its original content, including text, graphics, branding, logos, photographs, design elements, and other materials owned by Flo's Services, are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit our website content without permission, except as otherwise permitted by law.
11. Third-Party Services
Our website may use third-party providers for functions such as website hosting, communications, scheduling, analytics, advertising, customer relationship management, and payment processing.
We are not responsible for the independent actions, availability, policies, or practices of third-party websites or services outside our control.
12. Website Disclaimer
We make reasonable efforts to keep information on our website accurate and current. However, website information is provided for general informational purposes and may contain errors or become outdated.
Descriptions, availability, pricing, promotions, and other website information may change without notice.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Flo's Services will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from your use of or inability to use this website.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Any liability arising from separately contracted services may also be governed by the applicable estimate, invoice, contract, or service agreement.
14. Indemnification
To the extent permitted by law, you agree to indemnify and hold Flo's Services harmless from claims, losses, or expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.
15. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
16. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.
Any dispute relating to these Terms will be handled in accordance with applicable Massachusetts and federal law.
17. Changes to These Terms
Flo's Services may update these Terms periodically. Updated Terms will be posted on this website with a revised effective date.
Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
18. Contact Information
Questions regarding these Terms may be directed to:
Flo's Services
Florin Muradin DBA Flo's Services
155 Oak St
Holyoke, MA 01040
United States
Effective Date: September 1, 2026